Job Description

Description

1. Responsible for complete order to cash (OTC) process.

2. Process customer orders using SAP system Hana/S4.

3. Provide sales support to designated countries where necessary.

4. Coordinate the preparation of full set of shipping documentation to customers.

5. Handle customer requests for samples and coordinating sample dispatch from plant/warehouse.

6. Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.

7. Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.

8. To organize and control project activities involving Customer Service organization down to implementation of project objectives.

9. The Projects may be initiated within the Customer Service organization within APAC or Globally, Projects can also be driven by Global or Regional Business Line(s) initiatives

10. Discuss and establish project milestones, conduct risk assessment with Customer Service Manager/Team Leads through evaluation potential problems, processes and technical hitches

11. Involve in communicating risks and opportunities including current state of the project to Management

12. Includes coordinating meetings, resources, equipment and information

13. Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored

14. Oversee the project progress and track against established milestones

15. Project resources may include team members from other regional Customer Service teams or cross-functional colleagues in the Division

16. Close liaison needed, working with regional/global team members, to drive project deliverables; adding the APAC view to the project

17. Establish Standard Operating Procedures, process flows upon completion of the Project(s)

Requirements

• Minimum Diploma or Degree in Business Administration or Supply Chain Management or Logistics Management
• At least 8-10 years in an MNC and Customer Service environment
• Sound knowledge in logistics, shipping including Order-to-Cash processes of at least 5-8 years

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Customer Service

Location

West

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Topaz Liang Huimin.
CEI Registration No.: R1104500
Email: west5@recruitexpress.com.sg
Tel: 65150600
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express