Job Description

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Sr. Strategic Business Development Manager and Account Managers across Asia Pacific and the Middle East with a unique opportunity to pioneer and grow our Singapore entity. Primary focus is on Customer Service with the role requiring versatility and the willingness to take on various responsibilities during early stage set up.

Essential Duties

Must maintain 100% commitment to safety policies and procedures

Partners with Account Managers to provide sales quotes

Processes incoming inquiries into company sales system

Quotes customers using working knowledge of product

Successfully achieves budgeted Service Center sales goals

Assists A/R personnel in creating and establishing new accounts and follows up on collections

Coordinates with Account Managers and Service Center management to keep account activities updated

Monitors delivery date commitments and expedites where appropriate

Monitors customer specific inventory for sales order fulfillment

Makes outbound calls to potential and existing customers for new and sales growth opportunities

Builds and maintains strong internal and external relationships

Provides technical/service support to account management, service center management and internal and external customers

Other Duties

As needed, assistance packing and shipping product while the company is growing and adding specific personnel.

Other duties as assigned by manager

Skills and Abilities

Possesses excellent customer service skills

Must have resilience and the ability to thrive under pressure in a collaborative environment.

Ability to interact with customers and team-members in a professional manner

Ability to work independently and prioritize responsibilities

Must have excellent communication skills, both oral and written

Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

Must be able to perform calculations using whole numbers, fractions and decimals.

Basic computer skills including MS Word, Excel, internet and email

Must be able to successfully utilize the company software

Qualifications

2-4 years of experience in industrial sales

College degree preferred, will consider equivalents

Work Hours

Monday through Friday, 8 hour shift - determined by manager to meet customer needs

Periodic adjustments may be needed to meet international customers

Remote until office is established. Once established, on site required

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $1,669.61 - $4,128.65 per month

Work Location: In person