Customer Service Representative
Mabalacat, Philippines
Job Description
- Work-life balance
- High competitive salary + paid benefits
- Medical and dental insurance
- Process orders and book deliveries with customers online
- Reviewing existing orders and identifying those that have been delayed
- Communicating delays via email and providing lists to other team members for extensive delays
- Triaging customer complaints (service and damaged product)
- Assisting customers to the status of their order
- Assisting the team with invoice processing
- Ability to perform admin tasks and work independently or with a team
- Willingness to be trained using different platforms
- Good customer service
- Problem-solving attitude
- Outlook
- Zendesk
- Basic knowledge of MS Excel
- Retail Express
- Shopify would be a plus
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
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Job Detail
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Job IdJD967820
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMabalacat, Philippines
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EducationNot mentioned