Job Description

What's the role?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30.000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.
Hilti ranks 11 on this year’s Worlds Best Place to Work list by Great Place to Work.

What do we offer?

We will give you what you need to excel in your role, including ongoing training from the start. Your responsibilities will be great, and with them, we'll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
Show us what you’re made of and we’ll offer you opportunities to move around the business. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
On top of these, we have a thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.

What you need is:

• Bachelor’s degree on any business course
• Good communications skills both written and verbal
• Experience in customer service/ BPO is preferred
• Ability to work under pressure, multitask, prioritize and manage time effectively
• Strong interpersonal and negotiation skills
• Able to set clear objectives, drive and maintain outstanding results
• Preferably experience from customer service or other sales role
• Competent PC skills including MS Office and SAP
• Drive to develop strong and sustainable customer relationship
• Excellent Customer Service
• Displays leadership potential

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.