Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities Provide Remote level 1 IT Support for Kyndryl end users onsite. Required Technical and Professional Expertise

• Proficiency in spoken & written English is a prerequisite for Technical Support Representatives.
• Strong customer facing/handling skills with a positive & servant leadership service attitude in all communication(s).
• Agent should have technical minimum relevant work experience on similar platform /setup along with sound knowledge of Desktop/ laptop Troubleshooting which includes but not limited to the following:

a. Resolve first level problems pertaining to MS Office/Outlook, messaging, and other related front-end applications.
b. Identification, isolation, and remote troubleshooting of equipment and software affecting computer network services.
c. Exposure on troubleshooting of Mobile handheld devices (Android / iOS) / iPad devices.
Preferred Technical and Professional Experience

• Diploma in Electronics or CS with mandatory IT certification viz
• Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL

Required Education Technical Diploma Preferred Education Bachelor's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required Some travel may be required based on business demand Company (Y053) Kyndryl Philippines, Incorporated Is this role a commissionable / sales incentive based position No