Job Description

• Ensures the proper identity and address of the customers and their corresponding area and the sales representative in charge of their account.
• Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
• Confirms the Purchase Order (PO) to the customers.
• Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
• Obtain the clearance and authorization of AFD when a certain customer's account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
• Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
• Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
• Assists Sales Representatives and Office Accounts push for identified or priority products.
• Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
• Ensures and provides quality service to both internal and external customer.
• Receives inquiries from and/or contacts the company's clients in areas.
• Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
• Facilitate the process of returning stocks inventory from the sales representatives' trucking inventory to the warehouse inventory.
• Change stocks and add stocks in the encoding system.
• Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
• Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
• Familiarize branded and generic medicines: medicines' generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
• Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
• Prepares customers service summary reports.
• Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
• Promotes company's exclusive and priority products.

• 8 hour shift

• CSR/Sales Coordinator: 1 year (Preferred)