Job Description

• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace

About Our Client

Our Client is a premier global media and entertainment company offering world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming.

• Involved in daily operational work to represent client in managing customer enquiries through communication channels (mainly email, chat, social media).
• Provide first-level troubleshooting and resolution of issues reported by customers.
• Take ownership of escalation, follow-up and resolution of challenging service cases.
• Consistently achieve a swift and satisfactory resolution of all service cases.
• Engage customers to develop long-term relationships.
• Maintain an internal knowledge base and documents for the team to ensure they are always up to date on all aspects of the services.

The Successful Applicant

• Minimum 2 years of experience providing customer service or in customer-facing roles.

• High proficiency in English, both written and verbal.

• Willingness to work in shifts

• Ability to solve problems through analytical and creative thinking.

• Being a fast learner and identify patterns which could indicate a wider problem.

• Demonstrates integrity in all actions and decisions.

• Collaborative and an excellent team player.

Good to have

• Experience working on digital products and services, especially a video-on-demand streaming service.

• Experience working in the media/entertainment industry.

• Experience using Zendesk or a similar ticketing system.

• Technical experience in troubleshooting technical issues on various devices

What's on Offer

• Challenging environment, offering great opportunities to learn and grow.
• Creative and Innovative Workplace.
• Good career Progression

Contact
Ankita Kesari
Quote job ref
JN-072022-5689002
Phone number
+65 6416 9811

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Media & Agency
Location
Singapore
Contract Type
Temporary
Consultant name
Ankita Kesari
Consultant contact
+65 6416 9811
Job Reference
JN-072022-5689002