Job Description

Primary Responsibilities

Shipment management

• Serves as the key liaison (customer owner) between customers and other IO functions.
• Collaborate with third party service providers for shipment handling according to customer priorities,within agreed lead-times and for the activities assigned.
• Ensure full documentation towards all IO function, plant, contract manufacturer, market/PEBV stakeholders is accurate and available on time (based on compliance and customer requirements).
• Apply the procedures for Escalation Management & Back-Up Management.
• Ability to manage by exception following processes and policies. Focus on identifying and handling operational cases that deviate from the norm.
• Ability to execute and monitor real time information, alerts and notifications, issues about the end to end logistic - order management execution process.
• Ensure all related master data (e.g. customer profiles) in SAP is up to date according to compliance and changing customer needs.
• Operating effectively, even when things are not certain or the way forward is not clear.
• Execute filing and e-archiving according to the relevant procedures.
• Handle returns and corrections within agreed lead-times and per procedure.
• Ensure timely and complete incident and event management in line with the relevant procedures.
• Monitor daily & weekly controls to avoid any overdues in shipment handling.
• Holding self accoutable to meet commitments.

Communication

• Demonstrate strong presentation and interpersonal skills with proven ability to understand and influence stakeholders.
• Act as focal point of contact towards assigned stakeholders for all service-related questions for assigned responsibilities.

• Provide appropriate feedback to stakeholders in terms of delivery lead-times and proactive communication in case of delays.
• Be actively aware and understand the drivers and challenges of stakeholders to work towards common goals.
• Handle complaints in due time.

Continuous Improvements

• Initiate, implement and support innovative initiatives to improve the customer experience.
• Drive and support Operational Excellence initiatives to improve efficiencies and to remove non-added value activities.
• Think outside of the box and look for innovative and creative ways to leverage knowledge to solve more complex challenges.
• Curious and fast active learner through experimentation when tackling new problems, using successes and failures as learning fodder.
• Actively seek new ways to grow and be challenged using both formal and informal development channels.
• Ability to embrace constant changes and build resilience with flexibility, open mind and positive attitude in high- energy and fast pace environment.
• Ability to identify problems, handle conflict and deliver customer centric solutions in a fast and proactive way, using descriptive analytical skills and the ability to gather, analyze, and quickly synthesize critical information.
• Support and propose strategic, automation and cost saving initiatives.

Process Owner / Specialist

• Planning and prioritizing work to meet commitments aligned with departemental and individual goals.
• Represent IO LC\xe2\x80\x99s for overall coordination and stakeholder management related to all operational and process improvement matters for the assigned Flow(s) or Specialist area.
• Making good and timely decision that keep the organization moving forward.
• Act as a specialist resource within the IO LC\xe2\x80\x99s organisation for the assigned Flow(s) or Specialist area.
• Responsible for delivering and creating subject matter related trainings for colleagues at IO LC\xe2\x80\x99s.
• Ensures SOP, WI, Job aids and RACI are maintained and updated according to procedures.
• Challenge and maintain best known way of operation for assigned Flow(s) or Specialist area.
• Ability to help, train, collect, document and share knowledge. Be a mentor and advisor.
• Understand technology design and have the ability to translate business to digital requirements.

• Level of Education

• Bachelor or Masters\xe2\x80\x99 Degree, university degree or equivalent through experience in a supply chain related discipline.

• Experience

• 2-5 years of experience in a Customer facing role delivering best in class customer service to enhance the customer experience.

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

Pfizer