Date Posted: 2023-02-26-08:00 Country: Singapore Location: 10 Loyang Crescent, Singapore Position Role Type: Unspecified Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines. Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore\xe2\x80\x99s world-class aerospace industry Entity: Pratt & Whitney Canada Pte Ltd Location: 10 Loyang Crescent Singapore 509010 (Company Transport Provided) Responsibilities

• Support Customer Event Manager in managing day to day activities for customers engines within the Asia Pacific region, all P&WC and APU/APS engine models. Primarily on PW100, APU and other SEA activities.
• Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for induction to the shop. Supports remote event manager in coordinating information flow via weekly calls, TASK LOG system etc.
• Work with respective Customer Event Manager and various department (Sales, Program, Leasco, Shop) to meet to customer requirement, evaluate alternatives and develop solutions to support customer\xe2\x80\x99s needs.
• Provide accurate, timely status reports and ensure excellent communication with internal and external customers on all matters.
• Ensure that all customer queries are addressed and responded to in a timely manner.
• Participate in regular meetings with the various internal stakeholders in regards to engine flow/processes and liaise with shop and Customer Event Manager for follow up actions.
• Assist Customer Event Manager to manage engine removal schedule/CRM update, manage ROCS KPI and maintain/update Sharepoint site for document sharing. Work closely with vendors.
• Manage fuel nozzles, internal customer and other miscellaneous customer orders.
• Usage of tools such as SAP, CRM, WSF and SharePoint.
• Build and maintain strong relationships with customers within the region.
• Participate in cost reduction initiatives and/or other strategic initiative projects.
• Participate in process improvements activities, ACE activities.
• Work in accordance with accepted safe and environmental practices.
• Report unsafe conditions and practices.
• Make safety suggestions.
• Conduct workplace EH&S inspections.
• Any other tasks as assigned by ROCS/Leasco leadership team.

Requirements

• Minimum 8 years work experience in relevant aerospace industry preferred
• Diploma in Engineering or a Marketing (sales and services) discipline is preferred.
• Supply Chain and Logistics experience on international shipments and warehousing management will be an advantage (for rental deployment).
• This role will be working alongside with Hindi, Chinese, and/or Bahasa stakeholders. The ability to speak & write an additional Asian language such as Hindi, Chinese, and/or Bahasa is a plus.
• Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
• Able to work independently at times and support off hours urgent customers request.
• Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication skills.

Why Join Us

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is \xe2\x80\x9cWe Succeed, Together\xe2\x80\x9d.

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