Job Description

You will:

• Provide outstanding customer service and support by resolving telephone inquiries from customers
• Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
• Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
• Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements
• Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
• Responsible for best-demonstrated practices for productivity enhancements
• Other duties as assigned

What we're looking for:

• Outstanding spoken English skills are a critical requirement of the role
• Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
• Consistently demonstrates the ability to meet or exceed individual goals and objectives
• Fresh graduates are welcome to apply!
• General PC knowledge
• Flexibility to work overtime based on the business need of the department
• Candidate must possess at least a High School Diploma, any field Willing to work at Taytay, Rizal

Call Center Agent Perks

• Competitive salary and benefits package
• Performance Based incentives and contests
• HMO coverage (medical & dental benefits)
• Paid vacation and sick leaves
• Education Assistance
• Day 1 Life Insurance
• Abundant Growth and Development Opportunities
• Perks (subsidized meals)
• Personal Empowerment, Career Development and Global Exposure

Job Type: Full-timeSalary: From Php19,800.00 per monthBenefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Taytay, Rizal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)