Customer Service Representative / Technical Support Representative

Taguig, Philippines

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

  • Expectations:
Explicit expectations. Explicit expectations are specific targets that customers are looking for when they seek out your product or service.
Implicit expectations.
Interpersonal expectations.
Digital expectations.
Dynamic performance expectations.
  • Perks:
Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )
P10,000 Worth of Medicine Reimbursement on top of the HMO
Incentives
  • Qualifications:
College Graduate with 1year BPO Experience
College Undergraduate (Finished 4 sems) with 2years and 5months of BPO Experience
Excellent Communication SkillsThe Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.
Expectation:
  • Excellent problem-solving skills.
  • The capacity to work well within a team.
  • Attention to detail.
  • Logical thinking.
  • Expert knowledge in how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
Perks:
  • Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )
  • P10,000 Worth of Medicine Reimbursement on top of the HMO
  • Incentives
Qualifications:
  • College Graduate with 1year IT Experience in BPO industry
  • 2years and 5months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)
  • Excellent Communication Skills
  • Amenable Work onsite
Job Type: Full-timeSalary: Php22,000.00 - Php35,000.00 per monthBenefits:
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • Pay raise
Schedule:
  • 8 hour shift
  • Flexible shift
Supplemental Pay:
  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus
Ability to commute/relocate:
  • Taguig City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Preferred)
Language:
  • English (Preferred)

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Job Detail

  • Job Id
    JD975601
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Taguig, Philippines
  • Education
    Not mentioned