Job Description

Responsibilities: . Manage large amounts of incoming calls . Scheduling of work and coordinating with workers. . Generate sales leads . Identify and assess customers' needs to achieve satisfactio Responsibilities: . Manage large amounts of incoming calls . Scheduling of work and coordinating with workers. . Generate sales leads . Identify and assess customers' needs to achieve satisfaction . Build sustainable relationships and trust with customer accounts through open and interactive communication . Provide accurate, valid and complete information by using the right methods/tools . Meet personal/customer service team sales targets and call handling quotas . Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution . Keep records of customer interactions, process customer accounts and file documents . Follow communication procedures, guidelines and policies . Take the extra mile to engage customers Requirements: . Min. GCE O Level . Have experience working in air-conditioning sector . Proven customer support experience or experience as a client service representative . Track record of over-achieving quota . Strong phone contact handling skills and active listening . Familiarity with CRM systems and practices . Customer orientation and ability to adapt/respond to different types of characters . Excellent communication and presentation skills . Ability to multi-task, prioritize, and manage time effectively . Bilingual in Mandarin and English to communicate with Bilingual associate Whatsapp: 9113 9647 Jober Pte Ltd l EA License No: 16C8401 l Wong Choo Sian, Jabez | Registration No: R1762582 Website : https://www.jobersg.com/