Job Description

Location:

Singapore, Changi North Rise

Working Hours:

5 day work week (Monday to Friday)

Benefits:

Lunch provided (Chinese Food) 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations Medical Benefits Leave benefits according to MOM guidelines

Job Summary:

We are seeking a proactive and customer-oriented

Customer Service Executive

to join our team full-time. While the primary focus is on customer service and administrative support. The ideal candidate will be a strong communicator, well-organized, and able to manage multiple tasks efficiently.

Responsibilities:

Answer and manage incoming phone calls promptly and courteously Direct calls to the appropriate personnel or take messages when necessary Handle customer inquiries and complaints with professionalism, escalating when required Assign leads from both online and offline channels to relevant team members Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff Process simple customer orders accurately and efficiently Perform general administrative duties such as filing, data entry, and document handling Reception duties--such as welcoming walk-in visitors and maintaining the reception area--are required only when the receptionist is on leave.

Requirements:

Good communication and interpersonal skills Ability to multitask and stay organized Proficient in basic computer applications (Microsoft Word, Excel, and email) Ability to work independently * Prior experience in customer service, receptionist, or front desk roles is an advantage