Job Description

WORKING HOURS

Monday - Friday: 8am - 5pm (1 hour Lunch included)

Saturday: 8am - 12pm

JOB REQUIREMENTS

1. Minimum 1-2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2. Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3. Strong communication, problem-solving, and coordination skills.

4. Ability to work independently while being a strong team player.

5. Preferably Singaporean

RESPONSIBILITIES

1. Manage customer shipment requests with clear and timely communication.

2. Coordinate booking confirmations with customers and accurately input data into the system.

3 Handle customer inquiries and issues related to:

Container re-use Cargo claims Cross-bookings Container detention Damaged container handling Container maintenance and repair matters
4. Monitor booking progress and provide regular updates to customers.

5. Coordinate with depots, transport providers, and shipping partners to ensure efficient container flow.

6. Maintain accurate records of bookings, service requests, and follow-ups.

7. Escalate operational issues such as container damage, delays, or disputes to relevant teams for resolution.

8. Deliver proactive customer support by identifying needs and offering appropriate solutions.

9. Ensure adherence to company policies, regulatory requirements, and service standards.

10. Assist with ad hoc administrative and operational tasks as directed by the Customer Service Manager.

WORKING LOCATION

14 Tuas Avenue 6

REPORTING MANAGER

CS Manager

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,300.00 - $3,300.00 per month

Benefits:

Dental insurance Free parking Health insurance Parental leave Professional development
Education:

Local Polytechnic Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
License/Certification:

Residency in Singapore (Required)
Location:

Singapore (Required)
Work Location: In person