Job Description

Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.

As a Customer Service Solutions Officer, you will be responsible to efficiently manage invoice submissions, inquiries, and discrepancies. You will need to coordinate with stakeholders to enhance invoicing accuracy, cylinder reconciliation, and customer interactions. Besides, you will contribute to process improvements, system optimization, and successful project implementation

How will you CONTRIBUTE and GROW?

• Handle customers\' invoice submission needs, ensuring accurate and timely submission of invoices, debit notes, and credit notes based on individual requirements.
• Respond to customer enquiries and requests relating to invoices, resolving invoice discrepancies efficiently to contribute to our collection targets.
• Consolidate customer cylinder holdings, perform reconciliation against stock count results.
• Collaborate with stakeholders to adjust holdings or bill for lost cylinders.
• Assist with diverse tasks including managing e-mail addresses for electronic statements, participating in projects, providing system support, and maintaining accurate records.
• Be ready to contribute beyond your role, taking on relevant tasks such as System UAT and other duties as needed.

Are you a MATCH?

O\xe2\x80\x99 Level & above, with a minimum of one year experience, preferably in a service-oriented work environment.

Great communication and problem-solving skills.

Attention to detail and accuracy in invoice management.

Collaborative mindset to liaise with internal and external stakeholders.

Adaptability to handle various tasks.

Passion for process improvement and contributing to team success.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide