Customer Service Specialist| Business Banking Up To $4k

Singapore, Singapore

Job Description


MNC/ BANKThe Opportunity

  • Adecco is partnering with a leading bank to look for Customer Service Specialists for Business Banking
  • Available to start on 4 Nov/ 14 Nov
  • Focus: Communicating with customers through various channels (calls/ email, etc)
  • Office Location:East/ West
  • Starts off as a 6 months contract with possibility for conversion
  • Operating hours: 8.30am - 8.30pm (8 hour shift)
  • 1 weekend off and 1 weekday off
The Talent
  • Min. Education.: Diploma or equivalent experience in financial/ payment industry
  • Highly adaptable, ability to deal with ambiguity.
  • Candidates with a keen learning interest and minimum bachelor\'s degree without experience may be considered
  • Experience in customer service/ customer facing roles
  • Call centre experience highly preferred
  • Passionate about providing excellent customer service
  • Good interpersonal skills and communication skills
  • There will be a 2 months training at Changi or Jurong
The Job
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
  • Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
Next Step
  • We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
  • Email Topic: Apply Business Care
  • We regret to inform that only shortlisted candidates will be contacted
Kareen Frances ChuaEA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco

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Job Detail

  • Job Id
    JD1470034
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned