Job Description

MNC/ BANKThe Opportunity

• Adecco is partnering with a leading bank to look for Customer Service Specialists for Business Banking
• Available to start on 4 Nov/ 14 Nov
• Focus: Communicating with customers through various channels (calls/ email, etc)
• Office Location:East/ West
• Starts off as a 6 months contract with possibility for conversion
• Operating hours: 8.30am - 8.30pm (8 hour shift)
• 1 weekend off and 1 weekday off

The Talent

• Min. Education.: Diploma or equivalent experience in financial/ payment industry
• Highly adaptable, ability to deal with ambiguity.
• Candidates with a keen learning interest and minimum bachelor\'s degree without experience may be considered
• Experience in customer service/ customer facing roles
• Call centre experience highly preferred
• Passionate about providing excellent customer service
• Good interpersonal skills and communication skills
• There will be a 2 months training at Changi or Jurong

The Job

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
• Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Business Care
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances ChuaEA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco