Customer Service Specialist (marine)

Singapore, Singapore

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Customer Service Specialist (Marine)

Singapore, Singapore, Singapore | Posted: Jul 27, 2023

Main Job Tasks and Responsibilities

Attend to inquiries regarding product availability, pricing, delivery surcharges and lead time;
Work with Sales to understand and execute pricing/Margin/ supply / payment and any assigned customer account related issues.
Manage the order-to-delivery process to ensure smooth delivery, including coordination with customer, Sales, global supply team, as well as local delivery agents
Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and supply limitations
Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

Requirements:

Degree or Diploma holder in Supply Chain/Business/sales and marketing
Minimum 5 \xe2\x80\x93 7 years relevant working experience in sales support, supply chain or customer service
Able to handle full cycle of order fulfilment and order management
Experience in marine industry is an advantage, but not mandatory
Strong in Excel and other MS office applications
Self-motivated, confidence, ability to work independently and effective in communication
Location West with company transport

Jace Wang Jing Lin, R1113653 #AJW

EA no 16S8107

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