Job Description

Customer Service Specialist (SAP OTC) #AKT
Singapore, Singapore, Singapore | Posted: Sep 12, 2025
Responsibilities:

• Key point-of-contact for customer enquiries and follow-ups
• Perform regular screening of customers and ensure compliance
• Maintain regular contact with government agencies
• Support sales by calling customers as frequently as possible for advance stock ordering
• Keep customers very updated on the delivery details and all other necessary information.
• Back up for Logistics Planner

Requirements:

• At least Diploma in business, SCM or related discipline
• Internal external stakeholders engagement experience
• SAP experience a must esp in OTC (Order to Cash) SD (Sales & Distribution) processes
• Experience in handling high volume transactions (

200 Sales Order Line Item & purchase Order Line Item a month * Experience in managing a customer service team a plus, or provide guidance in resolving customer service related issues
Account Manager:
Kerwin Tan Kai Bin (R1331624)
kerwin.tan@searchasia.com.sg
EA16S8107

Skills Required