Job Description

Job Title: Customer Service Specialist / SupervisorOur Client: Our client is a global freight forwarding company.Manage customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.The Responsibilities:

• Act as the primary point of contact for customers regarding the inquiries and shipments
• Address customer questions and issues promptly, ensuring high levels of satisfaction
• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries
• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes
• Utilize critical thinking to find effective solutions for customer needs
• Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments
• Work closely with the teams to provide a seamless customer experience
• Assist in the development of operational improvements to enhance service delivery
• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures

The Requirements:

• Degree in Logistics, or a related field preferred
• More than 3 years of experience in freight forwarding operation
• Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices
• Excellent communication skills, both verbal and written, with a strong customer service orientation
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite

All shortlisted candidates will be contacted
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafepJO Reference: JO-250207-373304

RGF Professional Recruitment