Job Description

Company Description

About Toll: Global Logistics

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge \xe2\x80\x93 big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we\xe2\x80\x99re playing our part in a vital industry that keeps global communities doing, moving and growing. We\xe2\x80\x99re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go \xe2\x80\x98above and beyond\xe2\x80\x99 to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

• Supervise order fulfilment activities in compliance to rating principles as well as operator variations and manage contingency plans for order processing operations
• Execute methods to improve documentation process in accordance to standards, policies and procedures
• Resolve operational shortfall, warehouse operations quality issues and documentation non-conformities
• Supervise operational compliance to service agreements and all revisions plus conduct learning activities on order fulfilment processes and operations
• Supervise order fulfilment activities and meet customers\xe2\x80\x99 requirement and develop mitigating actions / solutions to manage lapses in delivery of logistics services
• Organise and coordinate continuous improvement activities and performance improvement strategies

Qualifications

Qualifications

• Atleast 2 years of Customer Service experience
• Experience in customer management and managing the Customer service team
• Must be a Singapore Nationality
• Willing to work at Toll City, 60 Pioneer Road

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great \xe2\x80\x93 it\xe2\x80\x99s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact kavita.puroshothaman@tollgroup.com

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group