Job Description

Our client is a well-established MNC, market leader in the Logistics industry. They are looking for a Customer Services Executive (After Sales Support) to assist their team for the next phrase of thei Our client is a well-established MNC, market leader in the Logistics industry. They are looking for a Customer Services Executive (After Sales Support) to assist their team for the next phrase of their business. They are located in East ' easily accessible. The Customer Services Executive (After Sales Support) is responsible for: Responsible for account management Responsible to ensure issue raised are solved within timeline Responsible in maintaining the good relationship with customer and related department Responsible for supporting bidding preparation process for successful RFQ process with customers Responsible for providing advice to related department to increase revenue generation from current business model. Responsible to manage and coordinate multiple regional and global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction Responsible to participate for customer related activities like sales, CS, billing, legal, operation, pricing and etc Responsible for updating SOPs regularly and share best practices sharing with team members Responsible for sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement Responsible for supporting strategy team to regular internal meeting or conference for the related information with freight forwarding customer pool. Requirements: Minimum GCE 'O' level or relevant studies Computer literacy in Microsoft Office Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified. Recruitpedia Pte. Ltd. EA License No. 19C9682 EA Reg. No. R22106363 (Lum Pei Yee)