Job Description

Customer Service Executive (Order Management)

We are partnering with a leading organisation in the trading and distribution industry to hire a

Customer Service Executive

who is passionate about delivering excellent customer experiences and supporting smooth order fulfilment processes.


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Responsibilities

Provide quality customer service support via email and phone, ensuring prompt and professional responses. Manage customer enquiries efficiently and escalate issues when necessary for timely resolution. Handle end-to-end

sales order management

, including stock allocation and delivery arrangements. Build and maintain close communication with customers through regular meetings and follow-ups. Collaborate with internal teams to ensure seamless order processing and issue resolution. Support

problem-solving initiatives

and provide value-added service to customers. Extract and compile data for monthly reporting and analysis. Recommend and promote new products to existing customers to strengthen relationships and drive growth. Perform other ad hoc tasks or projects as assigned.
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Requirements

Minimum

Diploma

in any field.

2-3 years of experience

in order processing, delivery coordination, and customer relationship management. Customer-focused with strong communication and interpersonal skills. Experienced in managing customer enquiries and claims via email and phone. Proactive, detail-oriented, and able to work independently as well as in a team. Proficient in

Microsoft Excel

(VLOOKUP, Pivot Table, simple formulas). Experience with

SAP

is an advantage. Able to start work on

short notice

will be an added advantage.


Submit your resume in MS Word format to

ivytan@jobally.com.sg

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)


Only shortlisted candidates will be notified.