Customer Success Associate
Singapore, SG, Singapore
Job Description
Overview
We're looking for a dedicated
Customer Success Associate
to ensure clients achieve their goals and have a seamless experience. Perfect for someone who enjoys problem-solving, relationship-building and supporting clients throughout their journey.Responsibilities
Serve as the primary point of contact for client inquiries Assist clients with onboarding, product use and issue resolution Track and maintain client records and feedback Collaborate with internal teams to ensure client satisfaction Prepare follow-up summaries and reports Contribute ideas to improve client engagement and retention
Requirements
Local Polytechnic Diploma/Degree in Business, Communications or related fields Friendly, client-focused and professional Strong communication and problem-solving skills Detail-oriented, organised and proactive Proficient in MS Office/Google Suite; CRM knowledge is a plus
What's in it for you?
Hands-on experience in client relationship management and success strategies Opportunities to develop communication and problem-solving skills Exposure to internal processes and client engagement best practices
Job Types: Full-time, Permanent, Fresh graduate
Pay: $3,500.00 - $4,500.00 per month
Benefits:
Health insurance Professional development
Work Location: In person
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Job Detail
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Job IdJD1652613
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, SG, Singapore
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EducationNot mentioned