Job Description

As a

Customer Success Executive

, you will be the friendly, knowledgeable face of our centre -- ensuring every parent, student, and visitor receives exceptional service and support. You'll play a key role in promoting our programmes, driving enrolments, and creating a welcoming environment that inspires learning.

Key Responsibilities

Promote Programmes & Achieve Targets

Confidently share details of the centre's programmes with current and prospective customers to meet sales goals. Understand customer needs and recommend the most suitable programmes to enhance satisfaction and learning outcomes.

Lead Conversion & Enrolment

Follow up on leads, arrange trial lessons, and assist with programme sign-ups. Respond promptly and professionally to phone, email, and walk-in inquiries.

Marketing & Outreach

Participate in promotional events, campaigns, and outreach activities to increase brand visibility and boost enrolments.

Customer Care

Provide outstanding service by addressing inquiries, resolving issues efficiently, and escalating complex matters when needed. Maintain a cheerful, professional demeanour, creating a warm and supportive atmosphere for all visitors.

Feedback & Continuous Improvement

Actively listen to customer feedback and share insights with the team to enhance programmes and service delivery. Stay up-to-date on programme offerings and marketing updates to provide accurate information.

Administration & Coordination

Use company systems to manage and track customer interactions, ensuring accuracy and timely follow-ups. Maintain organised records of enrolments, schedules, invoices, and other administrative data. Assist with scheduling classes, processing registrations, and ensuring data accuracy.

Team Support

Work closely with colleagues to improve processes and efficiency. Provide assistance to teachers and students as needed. Carry out other duties assigned by the Centre Manager.

Requirements:

Minimum GCE 'O' Levels Minimum one year of customer service experience preferably in education or enrichment industry. Strong team player



Working Location: West/ East





To apply, kindly click APPLY NOW to submit your latest CV.





We regret that only shortlisted candidates will be notified.