Job Description

Rapsodo Inc. is a sports analytics company that employs computer vision and machine learning to help athletes of all levels achieve their peak performance. Our innovative technology applications range from optimizing PGA Tour golfers\' launch conditions to enhancing the efficiency of MLB pitchers\' breaking balls. Our clientele includes all MLB teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.As our Customer Success Intern for Rapsodo Japan, you will leverage your bilingual skills in Japanese and English to provide exceptional support to our customers. This role is both exciting and challenging, requiring a blend of self-directed initiative and collaborative efforts with the Japan Sales and Product teams based in Singapore and Turkey.Key Responsibilities:

• Customer Support: Respond to inbound customer support inquiries (technical, usage, and product-related) across multiple platforms including email, chat, and phone.
• Technical Solutions: Refer to internal databases or external resources to provide accurate technical solutions.
• Problem Resolution: Own problems through resolution, engaging technical subject matter experts in Singapore and Turkey as needed.
• Product Testing: Assist in the testing of our products.
• Documentation: Maintain meticulous records of product testing and issue resolution logs.

Role Requirements:

• Communication Skills: Excellent written and oral communication skills in both Japanese and English. Ability to explain concepts clearly in writing and over email, phone, and online chat platforms.
• Education: Bachelor\xe2\x80\x99s degree in engineering or a related discipline.
• Experience: Prior experience delivering direct customer support is an added advantage.
• Independence and Proactivity: Ability to take initiative and work autonomously, anticipating needs and taking action without requiring consistent direction.
• Motivation: Self-motivated worker who thrives in a dynamic, fast-paced environment.
• Passion for Sports: A passion for sports, especially baseball and/or golf, is an added advantage.

Why Join Us?

• Gain hands-on experience in customer success and support within the sports technology industry.
• Work with a diverse and dynamic team across multiple countries - Singapore, Japan and Turkey.
• Contribute to the success of innovative sports technology products.

If you are passionate about sports, eager to learn, and ready to take on a challenging role, we would love to hear from you! Apply now to join our team and help us revolutionize sports technology in Japan.Application InstructionsPlease apply for this position through the following:

InternSG