Job Description

What you will be doing:We are looking for a Customer Success Manager (APAC) to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.As a Customer Success Manager, you will

• Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond
• Be the dedicated contact and own the overall relationship with your clients
• Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:As a Customer Success Manager, you will

• Have a true passion for customers - fanatical about getting them the right outcomes and becoming their advocate
• Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment
• Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions
• Be a proactive self-starter that is self-directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have previous project management experience and have worked in a start-up previously

Nice to have

• Prior start-up experience a benefit
• Project management experience

What's in it for you?

• Competitive salary aligned to your skills and experience
• Equity as we want you to have a part of what we are building
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get an annual budget of SG $400 to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Enhanced parental leave and childcare benefits
• Medical insurance through Bupa with pre-existing conditions covered
• Pension contribution through The Peoples Pension

About us:ComplyAdvantage is the financial industry's leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime.More than 1000 companies rely on us to understand the risk of who they're doing business with through the world's only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.We have five global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.We will handle your information in accordance with our Privacy Policy. For further information, please click

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