Customer Success Manager, APAC Job in Deel

Customer Success Manager, Apac

Singapore, Singapore

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Key Responsibilities:

Developing and managing ongoing relationships with customer stakeholders to encourage growth, expansion and loyalty; serving as their partner in achieving their goals and desired outcomes
Using a consultative approach, helping customers optimize product value by teaching them how to leverage new or unused features

Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience to drive growth and retention.
Renewing our customer base, acting as the customer's main advocate within Deel

Experience Required:

You have 2-5 years experience in Customer Success or Account Management supporting a B2B SaaS product
You are customer obsessed and have significant experience building and nurturing customer relationships
You are a team player, and enjoy working on a diverse team.
You are driven, think on your feet, and thrive in a fast-paced, challenging environment.
You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
You have high attention to detail
You have a record of meeting or exceeding customer renewal and retention goals in a high growth setting
You are based in the Asia Pacific region

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