Own customer relationship and adoption, empowering Braze utilization and value for your book of business
Advocate customer feedback to Braze product team and voice in our roadmap
Work with some of Braze\'s more technically savvy and complex digital first clients
Provide continuing education for customers to maximize product usage
Hit client renewals, retention and net retention targets
Own and assume ultimate responsibility for customer renewals for accounts in your name
Dedicated contact for strategy, product training inquiries, and non-technical support
Drive feature adoption through targeted on-going training of clients
Product expertise through delivery of training and planning workshops to clients
Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
Maintain ongoing regular contact with clients
Solicit and synthesize customer product feedback towards product development ideas
WHO YOU ARE
3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You are an excellent communicator
You\'re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
You\'re known for being a \xe2\x80\x9cteam player.\xe2\x80\x9d We just can\'t emphasize this enough
High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
You have experience managing complex accounts or projects with sophisticated clients