Customer Success Manager Ii, Enterprise

Singapore, Singapore

Job Description


WHAT YOU\'LL DO

  • Success, Implementations or Project Management
  • Own customer relationship and adoption, empowering Braze utilization and value for your book of business
  • Advocate customer feedback to Braze product team and voice in our roadmap
  • Work with some of Braze\'s more technically savvy and complex digital first clients
  • Provide continuing education for customers to maximize product usage
  • Hit client renewals, retention and net retention targets
  • Own and assume ultimate responsibility for customer renewals for accounts in your name
  • Dedicated contact for strategy, product training inquiries, and non-technical support
  • Drive feature adoption through targeted on-going training of clients
  • Product expertise through delivery of training and planning workshops to clients
  • Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
  • Maintain ongoing regular contact with clients
  • Solicit and synthesize customer product feedback towards product development ideas
WHO YOU ARE
  • 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • You are an excellent communicator
  • You\'re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
  • You\'re known for being a \xe2\x80\x9cteam player.\xe2\x80\x9d We just can\'t emphasize this enough
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
  • You have experience managing complex accounts or projects with sophisticated clients

Braze

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Job Detail

  • Job Id
    JD1444823
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned