Customer Success Manager (part Time/internship)
SG, Singapore
Job Description
Overview
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We're seeking a dynamic and empathetic
Customer Success Manager
who excels not only in leading support operations but also in nurturing vibrant stakeholder communities. This role blends operational leadership with strategic community engagement to drive brand loyalty, customer satisfaction, and long-term advocacy.Key Responsibilities
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Customer Service Leadership
Organize and lead customer engagement across channels (phone, email, chat, social) Proactively respond to any customer issues and work with team members to address them Develop and implement service protocols to ensure timely and effective issue resolution Collaborate with Marketing and Product teams to gather feedback and amplify community voices
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Strategy & Innovation
Analyze customer and community trends to identify opportunities for improved experiences Lead cross-functional initiatives to enhance customer loyalty through proactive outreach, engagement and collaboration Report insights to leadership to influence business decisions
Qualifications
1+ years in customer service or support leadership (Fresh candidates also welcome) Strong communication and conflict resolution skills Empathetic working style with a passion for customer success
Bonus Experience
Experience launching and moderating user communities or online events Background in brand advocacy, customer experience, or digital engagement
Location & Hours
Hybrid or remote work options available. Flexibility in hours may be required.
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Job Detail
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Job IdJD1557766
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned