Customer Success Manager
SG, Singapore
Job Description
Join Captain's Eye - Shaping the Future of Maritime Safety with AI
Captain's Eye is a
fast-growing AI tech company
on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advancedCCTV and real-time analytics platform
empowers global shipping companies withsmart surveillance, actionable insights, and proactive risk management
- making the seas safer and operations smarter.Role Overview: Customer Success Manager
We're looking for a
results-driven, relationship-focused Customer Success Manager
to join our expanding team. This is an exciting opportunity for someone with1+ years of Customer Success or customer experience
who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.What You'll Do
Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention Be the
trusted advisor and primary contact
for key stakeholders post-onboarding Spot and execute onupsell and cross-sell opportunities
aligned with customer goals Partner with Sales and Product to craft tailored solutions that drive success Track account health using data insights, addressing risks before they escalate Lead QBRs, product trainings, and success planning workshops to maximize customer value Keep everything organized withaccurate CRM and success documentation
What We're Looking For
Proven record of growing and expanding customer accounts Exceptional communication and relationship-building skills Experience with
B2B SaaS or tech products
(maritime or AI background is a big plus) Data-driven mindset with the ability to translate insights into strategy * Thrives in afast-paced, dynamic environment
where innovation is constant
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Job Detail
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Job IdJD1621382
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned