Job Description

Founded in 2015,

YesWeHac

k is a global Bug Bounty platform, with 3 offices in France (Paris/Rennes/Rouen) and Singapore.


We are currently the

European market leader

within the Bug Bounty space.


We provide a disruptive approach to Cyber Security through Bug Bounty programs, by connecting our international Ethical Hackers' community with organisations to secure their IT systems.

Job description

-------------------


We're looking for a passionate, curious and experienced professional to join our Customer Success Manager Team in Singapore.


As a

Customer Success Manager

, you will act as trusted advisor and proactively help our clients to manage and run successful Bug Bounty & Vulnerability Disclosure Programs (VDP).

Responsibilities:

Being the first representative of YesWeHack to the clients and contribute to the adoption of Bug Bounty and VDP Develop excellent working relationships with customers as you will be the main point of contact for clients Ensure regular follow-up with your client portfolio Work independently and directly with your customers stakeholders to fully understand, plan and reach their immediate, near and long-term security objectives Designing and executing customized Bug Bounty strategies to ensure our customers achieve their security goals and an excellent return on investment Proactively Monitoring the activity of clients' Bug Bounty programs in a regular, analytical and structured manner Act as an advisor, coach and guide, facilitating and supporting the success of their bug bounty programs with your expertise and know-how Advising our clients on vulnerabilities and how to remediate them Provide concise, clear, and comprehensive documentation of customer interactions Communicating with other CSMs, sales and triagers to improve best practices and have a healthy communication across YesWeHack staff You will report to the local APAC Lead CSM and provide weekly update on your customers' bug bounty health and highlight any difficulties or interesting facts Provide feedback and insights gained through customer interaction to internal teams


As a

Customer Success Manager

, you will be involved in all aspects of supporting customers in the successful implementation of their programs and be be required to work on a variety of issues such as functional, organisational, technical and human.

Profile

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Strong IT security background. You should be familiar with OWASP top ten and security testing tools such as Burp Suite, nmap, Kali and Metasploit 2-4 years work experience in account management, customer success or consulting role Excellent listening, analysis and synthesis skills, as well as good written and oral expression, which you know how to use to convey the messages and advice you deliver Strong presentation and facilitation skills Have exceptional organization and time-management skills and are able to effectively manage across priorities You have a taste for challenge and wish to evolve in a complex and stimulating professional and technical environment High degree of ownership over your work - excellent organization and prioritization skills with ability to manage multiple projects, prioritize, maintain a strong attention to detail and meet deadlines with minimal supervision Fluent English and fluent in another APAC language is a plus * CISSP, OSCP and other cybersecurity certification is a plus