Customer Success Manager
Singapore, Singapore
Job Description
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A Customer Success Manager job has become available at one of the world\'s largest education publishers. The firm is massively expanding in the region and is presently seeking a Customer Success Manager to join the commercial team. About the Customer Success Manager Role:
Reporting to the Head of Customer Solutions, you will drive key partner programmes and initiatives aimed at generating additional revenue across key customers. Key Responsibilities:
- Drive and implement customer success programmes for key accounts across the region
- Work with Head of Customer Solutions to drive and implement an overall customer success strategy including developing the reach of partners across APAC
- Manage and guide a team of two in Singapore and Malaysia
- Work with operations and product teams on onboarding and navigating products across multiple verticals
- Drive the adoption and usage of products through customer success initiatives
- Work with sales and account management teams to drive the overall revenue for key customers
- Degree in business
- At least four years of partner/customer success experience across publishing or SAAS industries
- Strong analytical skills and is comfortable with connecting and working with internal stakeholders
- Commercial individual who has an ability to identify sales opportunities
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1109068 LingXiang Lee
A Customer Success Manager job has become available at one of the world\'s largest education publishers. The firm is massively expanding in the region and is presently seeking a Customer Success Manager to join the commercial team.
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Job Detail
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Job IdJD1305415
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned