Customer Success Manager Job in JCO Management Pte Ltd

Customer Success Manager

Singapore, SG, Singapore

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Job Description

We're hiring a

Customer Success Manager

to nurture long-term relationships, support onboarding, and ensure that clients achieve lasting value from our solutions or services.

Responsibilities

Manage a portfolio of clients, ensuring smooth onboarding and continued satisfaction Act as a trusted advisor throughout the customer journey Conduct check-ins, reviews and performance reports Resolve escalations and proactively identify risk areas Drive renewals, upsells or referrals from happy clients

Requirements

Diploma or degree in Business, Marketing or Customer Experience Experience in client success, account management or relationship roles is a plus Strong interpersonal, analytical and problem-solving skills Experience using CRM or client analytics tools

Benefits

High-ownership role in client lifecycle management Commissions or bonuses for retention and expansion Progression into Client Success Lead or Head of CX Dynamic and service-driven team
Job Types: Full-time, Permanent

Pay: $4,500.00 - $5,000.00 per month

Benefits:

Health insurance
Schedule:

Monday to Friday
Work Location: In person

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