Job Description

Customer Success Manager (Vietnamese Speaking)

Customer Success Manager (Vietnamese Speaking)

A leading tech MNC

The Opportunity

• Adecco is partnering our client, one of the world\'s largest tech organizations
• We are looking for a Customer Success Manager (Vietnamese Speaking)
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 10 years\' direct experience of consultative solution selling / digital customer success in the online advertising or marketing technology industry or equivalent
• Experience working with / managing strategic business partners & clients
• Demonstrated experience to operate at scale across multiple teams and initiatives
• Experience of analyzing complex business problems and presenting technology solutions for these at multiple levels from C-level through to functional managers
• Exceptional execution/project management experience and quantitative/analytical skills
• Understanding / familiarity working with technical integrations such as API
• Native Fluency in Vietnamese Language

• Partner with cross-functional teams to accelerate product revenue growth for our enterprise clients, enable technological capabilities and accelerate solution adoption.
• Support enterprise clients integration to Business Partners\' solution including project management, client stakeholder management, identifying and advising technical requirements & optimisations.
• Assist clients navigate operational changes and facilitate additional vendor integration into the solution.
• Conduct ongoing analysis on set-up of partner solution and ads to improve performance and optimize towards desired business outcomes.
• Work as part of a core product taskforce and navigate multiple internal XFN stakeholders to ensure alignment and help further the sales engagements.
• Report on progress, communicate internally and externally, identifying and highlighting opportunities for improvement and growth.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to Xinyang.liu@Adecco.com
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Adecco