Job Description

About the job Customer Success Representative

• 5.5 days a week
• Mon-Fri 9am-6pm
• Half day on Saturday or Sunday (WFH)

Benefits:

• Medical and Dental benefits
• Employee discount
• 14 days of Annual Leave

Supplemental Pay:

• Commission pay
• Performance bonus

Responsibilities:

• MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
• Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
• Manage a large amount of queries in a fast-paced workplace.
• Book patients in the clinic.
• Utilization of the Clinical Management System
• Providing customers with information about dental procedures.
• Establish trusting relationships through open and interactive conversation.
• Identify and assess patient requirements to ensure satisfaction.
• Greet customers and understand their problem or purpose for contacting.
• Collaborate with the customer service manager to guarantee effective service delivery.
• Generate basic reports on patient bookings and follow-up.

Skills Required