Job Description

Customer Success Specialist

Company: Jeppesen Asia Pacific Pte Ltd.

Job ID: 00000382103

Date Posted: 2023-07-09

Location: SGP - Singapore, Singapore

Qualifications:

At Boeing, we connect, secure, innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We\xe2\x80\x99re committed to fostering an environment for every teammate that\xe2\x80\x99s welcoming, respectful and inclusive, with great opportunity for professional growth. Southeast Asia is one of the most dynamic and growing regions of the world for Boeing. With new offices in Jakarta and Hanoi our growth will continue for years to come. Find your future with us.

The Customer Success organization at Boeing Global Services is looking for a Customer Success Specialist based in Singapore. You will interface with our Leasing and Commercial Airline customers to drive adoption, identify expansion opportunities and ensure renewal for the products and services our customer have with us within the Technical Operations Portfolio. We\xe2\x80\x99re committed to fostering an environment for every teammate that\xe2\x80\x99s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Responsibilities:

Establish an Adoption Plan to maximize value our customers receive from our solutions.

Proactively drive adoption across our Technical Operations solutions to ensure customers are maximizing their Return on Investment.

Mitigate churn and drive reoccurring revenue growth.

Establish, nurture, and maintain relationships with cross-functional key decision makers for your assigned customers.

Identify and mutually agree one Key Performance Indicators with your customer\xe2\x80\x99s that will ensure our customer\xe2\x80\x99s receive value. Monitor and report on these KPI\xe2\x80\x99s internally and with your customers.

Proactively plan for and Identify Expansion leads (Cross Sell, Upsell) that will drive additional value to your assigned customers. Refer complex leads to sales when necessary.

Develop plans to proactively drive and protect renewals through the duration of the contact for the products and services your customer has.

Establish and nurture key internal relationships. Representing the voice of the customer to the organization.

Maintain 360-degree view of overall customer health ongoing engagements, issues etc.

Basic Qualifications (Required Skills/Experience):

Minimum 1-4+ years (L3) related work experience or an equivalent combination of education and experience.

Ability to learn and understand complex technical solutions.

Ability to map customers business processes to product capabilities.

Strong Passion for Customers with a Services oriented mindset.

Expertise in customer management negotiation and conflict resolution.

Strong Communication written and verbal communication skills that can tailor a message to end-users through executives.

Preferred Qualifications (Desired Skills/Experience)

Previous experience in aviation (Leasing Companies and/or Operator) with exposure to technical and flight operations including an understanding of aviation concepts and airline operation.

Previous Experience with SaaS subscriptions and cloud platforms.

Experience applying adoption and renewal methodologies to optimize the customer engagement model.

Previous experience with International business and/or multi-cultural environments

Fluency in multiple languages.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: No relocation available

Export Control Requirement: Not an export control position

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program This position is not contingent upon program award

Experience Level: Individual Contributor - 3

Job Type: Regular

Job Code: BAMYI3 (B39)

Boeing