Customer Support Associate
Singapore, Singapore
Job Description
What you\'ll do as a Customer Support Associate!Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer\'s enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.Skills crucial to success in this role!
- At least 1 year of professional customer service experience in a call centre will be preferred
- Excellent communication skills and telephone etiquette
- Passion for service excellence
- Computer literate, with good typing and active listening skills
- Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
- A strong team player and able to work in a fast-paced and dynamic environment
- Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule
- Candidates with relevant years of experience could be considered for a senior role.
- Work Location: Woodlands Polyclinic
- GCE \'O\'/\'A\' Level or Diploma (Polytechnic)
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Job Detail
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Job IdJD1457712
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned