Customer Support Associate
Singapore, Singapore
Job Description
MAJOR DUTIES AND RESPONSIBILITIES
- Handling of incoming and outgoing calls
- Attend to patients\' enquiries and provide any clarifications
- Provide relevant service information to callers
- Assist with appointment booking from Hospital, SAF and CHAS GP
- Maintain basic telephone standards are adhered to
- Ensure general maintenance of work station.
- Assists in clinic surveys with PR department
- Serves in relevant committee as assigned
- Ensures general housekeeping and cleanliness is maintained
- Be involved in quality improvement efforts, eg 6S
- Assists in mentoring & guiding new staff
- Performs other duties as assigned by the Asst / Clinic Operations Executive
- GCE \'N/O\' Levels
- At least 1 year of call centre working enviornment
- Bilingual preferred
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Job Detail
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Job IdJD1463081
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned