Customer Support Coordinator (1 Year Contract, Up To $4300)

Singapore, Singapore

People Profilers

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Job Description

Location: Pandan Crescent, MNC
5 days work week
Salary: up to $4,300
1 Year contract with completion bonus

Responsibilities

Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Provide service quotation to Customers based upon the job requirements.
Prepare Field Support Engineers(T4) and Service Partner for the job.
Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
Verify completion of service support delivered.
Invoice Customers as per initial quotation and based on service outcome
Maintain competent understanding of actual and new companys products, their functions, and alternatives.
Review the Quality Management System requirements and ensure operations complies.
Perform weekly on-call duties.

Requirements

Commercial vocational diploma with corresponding professional experience.
Able to work independently.
Effective time management skills.
Continuous Improvement Mindset.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376