Customer Support Executive, Program Support
Job Description
Location: SeletarWork Hour: 12 hour shift, 8am-8pm OR 8pm-8amHandle customers\' demands for aircraft spares and enquiries.
Help program to recover any AOG requirement.
Follow up on delivery schedule on the exchange or purchase of components.
Prepare packing list for delivering of units to customer.
Co-ordination of all shipments to the customer.
To track all shipped rotables and report accordingly in handover report.
Respond to all customer enquiries by emails.
Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM. (Silent Hours)
Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
Chase vendor for EDD and hasten on the repair works. (Silent hours only)
Update AWB/Flight details/CLS for all MBH shipping records. (Silent hours only)
Provide quotation to customer for requirements under O&A.
Following up quotations, purchase orders and customer requests in a timely manner.
Coordinate and follow up on shipments.
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Job Detail
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Job IdJD1454630
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSeletar, Singapore, Singapore
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EducationNot mentioned