Job Description

We're looking for a friendly, resourceful, and technically-minded Technical Customer Service Executive to join our team. In this role, you'll handle customer queries over email and provide Level 1 technical support to our on-ground technicians when they face challenges during broadband installations or servicing.

Email Support:

Reply to customer questions and concerns about our broadband services -- before and after they sign up

Tech Support for Field Staff:

Be the first line of technical help for our on-site technicians when they run into issues

Technical Troubleshooting:

Troubleshoot basic broadband issues and offer solutions in a way customers can understand

Customer-focused:

Keep clear and accurate records of customer interactions and technical support provided

Coordinate internally and externally:

Coordinate with internal teams to make sure issues are resolved smoothly and quickly.



Qualifications



Experience in a technical support or broadband-related customer service role is a big plus.



Comfortable with the basics of broadband setup, troubleshooting, and explaining it to others.



Strong written and spoken English is a must.



Knowing a mother tongue language (Mandarin, Malay, Tamil, etc.) is a plus -- it helps us serve our diverse customer base better.



Friendly, patient, and able to explain tech in a simple, clear way.



Team player with a positive attitude and a problem-solving mindset.



Willingness to work some overtime, weekends, or public holidays if required.



To APPLY NOW, click on Skye!