Customer Support Executive
Singapore, Singapore
Job Description
:Industry: Telco\xef\xbb\xbfLocation: Ubi\xef\xbb\xbfWorking hours: \xef\xbb\xbf9:00am to 6:00pm, Monday to Friday\xef\xbb\xbfSalary Range: \xef\xbb\xbf$2,500 Per Month (Max)\xef\xbb\xbfThis is a 1-Year Contract role. (Subject to renewal) \xef\xbb\xbfRoles:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
- Providing accurate and timely information about the company\'s products or services based on the defined set of QnA
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
- Provide weekly report SLA, key queries, new escalation/ topics from customer queries
- Previous experience working in a customer-facing role/ contact centre/ telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
- Highly proficient in both written and verbal English to communicate effectively with our consumers
We regret that only shortlisted candidates will be notifiedEmail resume to tiffany@peopleprofilers.comPeople Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1450750
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned