Provide good customer support to our corporate customers, including end-to-end management of customers' orders and requests
Respond promptly to customers' inquiries, including requests for quotations, service support and documentation
Prepare and submit quotations to customers promptly
Prepare and submit documents required by customers in their respective management systems
Proactively update customers on their order status and shipment schedules
Maintain accurate and updated records of spare parts price lists for customers
Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments
Prepare and submit documentation to assist customers with custom queries
Work closely with internal teams to manage customers' issues & solution implementation.
Requirements
Degree or Diploma holder with at least 3 years of relevant working experience
Experience in managing multiple projects/engagements with short deadlines is an advantage
Working hours: 8.30am - 5.30pm (Mon to Fri)
HOW TO APPLY:Interested applicants, kindly send your resume in MS WORD format to or please click on Apply Now and provide the below details in your resume.We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Lee Jia Chian (Jayleen) EA Personnel Reg No: R24124361Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?How many years' experience do you have as a Customer Support Officer?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950