Job Description

Introduction to the job

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. We also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Role and responsibilities

Ensure successful service delivery and execution of projects in order to meet operational objectives and to support the US Customer Support Organization and accomplish ASML business priorities and customer commitments.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.Local Customer Support branches perform these tasks for the customers within a specific region.

• Management: Instruct and support the activities and control the department actions. Set priorities, solve problems and ensure timely and correct execution to conform to planning.Spend up to 30% of your time coaching and developing your people.
• Customer interfacing: Be an ASML ambassador and represent the company towards the customer. As a Sr. Manager act as the point of contact for customer’s leadership team (cross segment; EUV, DUV & Applications). In parallel represent the Voice of the Customer within the ASML organization to enable improvements to existing products & processes and the design of new products, to meet and exceed customer expectations.
• Project Execution: Engage resources to provide support for initiating, planning, and executing Projects for Customer Support in alignment with Sponsors and Corporate driven Projects. Work with ASML organizations to gather information and ensure project deliverables meets Customer Support requirements.
• Customer Support Operation: Mobilize resources to provide service for ASML processes and tooling such that the Customer Support Sites can deliver customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer support organization to gather information and ensure service meets customer requirements.
• General: Optimize communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.
• Safety:Ensure all operations are performed in a safe environment and drive towards a culture of safety first.

The holder of this position reports to the Director of CS, US.

Education and experience

• Position requires a BS degree in an engineering field, management or equivalent experience.
• 10+ years of experience with a minimum of 5 years in Leadership positions.
• Experience managing a Customer Support organization and projects preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• People Development skills-drives the development of people, coaches and gives feedback.
• Ability to inspire and motivate individuals and teams.

-Strong Communications skills- communicates clearly and convincingly.

• Excellent time management and delegation skills.
• Ability to prioritize and organize actions effectively and efficiently.
• Basic project management skills.
• Self-starter that shows high drive, creativity, ambition and accountability.
• Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

• Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
• Valid driver’s license and passport required.
• Ability to travel in US and internationally.

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