Job Description

to the jobOur sector Customer Support (CS) takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers.CS Site Manager drives the overall process and strategy for ASML customers to be successful in their fabs and represent the voice of the customer to ensure alignment with all stakeholder throughout the company. Leads a clearly defined CS department or customer site. Site specific: accountable for all ASML operations at customer site(s) and customer satisfaction of the customer. Owns the ASML installed base and the ASML operational performance at that customer site.Role and responsibilitiesSite Manager for India

• Lead a team of engineers

• Resources, budget and activities planning for the site

• Drive skill and knowledge management for your teams

• Drive continuous improvement of people and processes

• Manage operational interface with other departments

• Contribute to CS long term strategy

• Align with key stakeholders inside and outside CS

• Drive required changes to people, process and organization

• Align on CS deliverables to the AT and CS requirements from the AT

Education and experience- Degree in Electronics / Electrical Engineering/ Mechatronics/ Mechanical Engineering
- At least 10 years' related working experience in semiconductor industrySkillsWorking at the cutting edge of tech, youxe2x80x99ll always have new challenges and new problems to solve xe2x80x93 and working together is the only way to do that. You wonxe2x80x99t work in a silo. Instead, youxe2x80x99ll be part of a creative, dynamic work environment where youxe2x80x99ll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youxe2x80x99ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, youxe2x80x99ll need the following skills:

• High level of personal ownership, initiative and drive

• Strong ability and motivation to select, coach and develop people

• Capable of influencing people without formal authority, also at higher management levels.

• Strong ability of communicating with customer in a friendly and clear way to address concerns or needs, with good understanding the context

• Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation.

• Flexible mindset: working hours, travel and work environments.

• Able to analyze working methods (processes), define and drive improvements

• Strong communicator in English (both oral and written).

• Cultural awareness and the ability to work with different cultures.

• Strong analytical and conceptual skills

Other information- To be stationed and based in India- Travelling may be requiredDiversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our .

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