Job Description

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Customer Support Specialist to support our client based in the US.What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture

What is the job?Responsible for the following:

• Set appointments using the systems provided by the client
• Answer queries from customers about their vehicles and other concerns
• Conduct outbound calls and checking voicemails daily
• Process shuttle and pick up delivery requests for the customers
• Ensure that all necessary emails have been sent to different departments accurately
• Transfer calls to the concerned department if necessary
• Input all the recorded appointments daily

What you bring to the job?

• At least 1 year experience in customer service
• Willing to be trained to do accounting related tasks
• Comfortable in working with US-based client

• Excellent communication skills, both oral and written
• Proficient in MS Office especially MS Excel (can use Excel basic functions such as simple formulas and produce accounting reports)
• Ability to work remotely
• Good tenure with previous companies (stays with companies for at least a year)
• Willing to work on a 2:00 AM to 11:00 AM shift from Monday to Friday

Job Types: Full-time, PermanentJob Types: Full-time, PermanentSalary: Php17,000.00 - Php22,000.00 per monthBenefits:

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to be trained to do some accounting related tasks?

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)