Job Description

DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we\'re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we\'re looking for talented people who want to help.You\'ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\'ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you\'ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.At AWS Cloud Logistics (ACL), we work together to #MoveTheCloud. Our team designs and delivers the technology that our logistics teams rely on every day. We\'re innovators, communicators, and problem-solvers who lead, advocate, and influence.Role Overview:
As the Broker Operations Manager, you will be accountable for ongoing broker operations management and strategically developing the next generation of customs operations and expansion initiatives for AWS. You will manage critical vendor relationships to ensure successful hardware fulfillment to AWS data centers across the APAC region. To achieve ambitious goals, you must uphold the highest standards, continuously develop and refine processes, and drive improvement activities across internal and external teams. You will possess the ability to execute strategies and projects in APAC, including implementing systems and leveraging cutting-edge technologies to optimize and enhance processes.You will accelerate progress by making decisive and timely decisions, resolving blockers effectively, and escalating issues appropriately when necessary. Your role requires collaborating and fostering an inclusive culture while working with diverse teams across the organization. Strong project management, strategic thinking, and stakeholder management skills are essential for success in this role. Additionally, you must demonstrate a commitment to continuous improvement, problem-solving, and a deep understanding of customs operations and trade compliance in the APAC region.Key job responsibilities

• Oversee day-to-day broker operations, including managing brokers, clearance processes, trade planning, and execution across existing and new AWS sites/programs.
• Collaborate with cross-functional stakeholders to identify and rectify gaps in export/import processes, ensuring smooth operations and mitigating bottlenecks.
• Build strong relationships and partnerships with internal teams (customers, partners, operations, engineers) to meet project deliverables seamlessly.
• Coordinate global customs broker management, conducting country assessments, and ensuring compliance with local regulations.
• Analyze import/export data to identify process improvement opportunities and enhance broker operations through initiatives.
• Drive automation by leveraging technologies and applying customs expertise to optimize operational efficiencies.
• Prepare and present detailed, data-driven business reviews to senior management, focusing on service level improvements and impact analysis.
• Effectively communicate expectations, requirements, and well-reasoned proposals verbally and in writing to business and technology teams.
• Demonstrate strong presentation abilities and articulate data-driven proposals convincingly.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.Why AWS
Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve in the cloud.Inclusive Team Culture
Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth
We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS

• Bachelor\'s degree in Logistics, Supply Chain, Business, Engineering, Economics, Science, or equivalent relevant experience.
• Minimum of 8 years of direct experience in import/export compliance and handling imports/exports per foreign government regulations.
• Operational background in brokerage operations, trade compliance, and extensive complex project management experience.
• Strong analytical and quantitative skills, with a drive for continuous improvement.
• Ability to handle multiple priorities simultaneously in a fast-paced, ambiguous environment.

PREFERRED QUALIFICATIONS

• Global logistics or supply chain experience is preferred.
• Experience utilizing data-driven process improvement tools and metrics.
• Experience engaging with customs/regulators and representing complex import/export requirements.
• Minimum of 3 years of experience in analyzing business problems using various tools, including leveraging technology for process improvements.
• Demonstrated ability to exercise sound judgment in uncertain situations.

Amazon