Job Description

Career Area: Marketing / Sales / Product Support

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Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don\'t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer\'s needs. Join us.

Caterpillar provides services to our customers far beyond the initial equipment sale. Caterpillar\'s Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

CISD currently has an opportunity for an experience Customer Value Agreement Aftermarket Services Consultant . to join the Caterpillar team.

About the Position:

This role is a key interface between a number of regional and global teams across a large matrix organisation. The Aftermarket Services Consultant (ASC) holds a pivotal role in ensuring alignment between the industries in terms of Aftermarkets solutions and strategic plans. The role is clearly recognized as an expert in a specific business segment/specialty area. The ASC has a regional focus.

You will demonstrate creativity, innovation, foresight, business judgment and outstanding product/industry knowledge or marketing/distribution knowledge along with the sensitivity to customer financial impact. You will have knowledge, recognition and expertise on industry & market requirements, technology, and regulations.

The position must possess strong applications experience, life cycle cost knowledge of dealers\' and customers\' application, industry and marketplace need. Provides consulting, collecting VOC for NPI and distribution needs to define and develop Aftermarket breakthrough solutions with the industries that would help in market leadership. This position works with senior management in developing merchandising programs. You will provide CVA guidance and training for ASRs, direction for future solutions and industry needs and share this expertise at higher industry levels with business unit management.

The primary responsibilities for this position will be to (but not limited to):

Provides Commercial Support:

Support the development of marketing programs with the industry to achieve CISD plans and sales volume targets, PSE objectives and net price realization globally.

Make market driven recommendations on growth strategies to achieve STU revenue targets.

Identify aftermarket issues and develop strategies to overcome them globally.

Support the execution of dependencies execution.

Work with ASRs and Dealers Product Specialists to collect Voice of Market.

Lead analysis of industry key competitors\' merchandising strengths, weaknesses, and tactics.

Develops Go-To-Market merchandising programs and ensure consistency amongst programs.

Responsible for leading special CVA projects (Medium/Long-term impact).

Support Dealer development with training for Dealer PSSRs.

Required Skill and Experience:

Experience in product marketing commercial, dealer operational or technical experience with a good working understanding of the needs of customers, dealers, product groups.

A university degree or equivalent years of experience.

Previous experience launching new products, and NPI recommendations, delivering price realisation targets, are required.

Ability to demonstrate industry and product knowledge, NPI process and experience working price/value analysis and disconnects.

Exceptional organisational and analytical skills and be highly proficient working team dynamics and interpersonal relationships to successfully influence others and achieve challenging goals across the global Caterpillar enterprise.

Excellent communication skills and be willing to be a strong advocate of the customer and the enterprise.

Desirable Qualifications:

Previous ASR or Operations Representative experience.

Consistent Dealer Interfacing role experience, specifically in Business Development.

Previous Construction Industries / CVA product experience.

Multiple languages capabilities.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

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Caterpillar is an Equal Opportunity Employer (EEO).

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