Job Description

Why apply to Circles.Life?

Circles.Life is not just your digital telco provider. Since our launch, we revolutionized the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

Mission

As our Customer Happiness Country Launcher you are an exceptional member of the team who will support and manage the launch of a new country on behalf of a client.

As a key member of our team, your responsibilities include but not limited to:

• Support the Head of CX Project Management via designated holistic diagnosis & number crunching - customer feedback, personalized messaging/experience
• Monitor and analyzing results from web analytics tools and recommend optimizations when needed
• Diagnose churn and NPS across various markets, giving data-backed recommendations on how to improve both across multiple countries
• Balance attention to detail with the need to answer questions quickly
• Other ad-hoc duties assigned

Who you will work with:

• Reports to: Head of CX Project Management

What\'s on offer?

Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Attractive experience and compensation
• Working with passionate, smart and driven colleagues in a vibrant environment

Requirements and qualifications:

• 3-5 years experience in a data-driven role
• Strong analytical / problem-solving skills and data-driven thinking to identify patterns that will give actionable business insights.
• Can synthesize and effectively communicate thinking to get people onboard and inspire action
• Must be self-motivated and demonstrate strong initiative
• Strong Excel skills
• Prior Experience in using Tableau, SQLis a strong bonus
• Proficiency in English is important given stakeholders comes from diverse background

Interested to know more about us? | | | * \xe2\x80\x9c
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Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.

We regret to inform you that only shortlisted candidates will be contacted for interviews.

Circles.Life